Tuesday, May 2, 2023

Workshop on Connect Evaluation Forms (CDK)

Contact Lens evaluation workshop:

https://catalog.workshops.aws/amazon-connect-evaluation-forms

Managing Agent Quality using Amazon Connect Contact Lens and Evaluation Capabilities | AWS Contact Center

https://aws.amazon.com/blogs/contact-center/managing-agent-quality-using-amazon-connect-contact-lens-and-evaluation-forms/

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