Amazon Connect is a cloud-based contact center service that makes it easy to set up and manage a customer contact center. It offers a range of features such as automatic call routing, call queuing, and customizable reporting to help improve customer experience and efficiency.
An AWS account
Node.js and npm installed on your computer
The AWS CDK CLI (Command Line Interface) installed on your computer
Step 1: Create a new CDK project
First, we will create a new CDK project using the following command:
This will create a new directory with the necessary files and dependencies for a CDK project.
Step 2: Add the Amazon Connect construct to your project
Next, we will add the Amazon Connect construct to our project by installing the @aws-cdk/aws-connect package:
npm install @aws-cdk/aws-connect
Step 3: Define your Amazon Connect instance
Now, let's define our Amazon Connect instance in the lib/cdk-starter-stack.js file.
First, import the Connect class from the @aws-cdk/aws-connect package:
Now that we have created our Amazon Connect instance, we can configure it to meet our specific needs.
For example, we can set the phone number and routing profile for our instance using the connect.setPhoneNumber() and connect.setRoutingProfile() methods, respectively.
We can also create queues and routing profiles using the Queue and RoutingProfile classes, respectively, and add them to our instance using the connect.addQueue() and connect.addRoutingProfile() methods.
Step 5: Deploy your Amazon Connect instance
Finally, we can deploy our Amazon Connect instance by running the following command:
This will create the necessary resources in your AWS account and make your Amazon Connect instance available for use.
In this tutorial, we learned how to create an Amazon Connect instance via AWS CDK. By using CDK, we were able to define our instance using familiar programming languages and deploy it with a single command.
I hope this has been helpful! Let me know if you have any questions or suggestions in the comments below.